Diploma in Customer Services Management

Duration: Regular 2 Months / Fast 1 Month

Road Map to Success | Aptitude, Knowledge & Skills

Eligibility: Matric

Course Content

  • The Customer Service Philosophy
  • Internal & External Customer Concepts
  • The Right Attitude
  • Courtesy: The Key to Customer service
  • Meeting & Exceeding Customers
  • Top Expectations of Customers
  • Formula for Success
  • Communicating with Customers
  • Complaint Management
  • Handling Difficult Customers & Complains
  • Turning Complaints into Opportunities
  • Tips to Retain Customer
  • Building Customer Loyalty
  • Developing Action Plan
  • Customer Relation Techniques

Job Opportunities

  • Airlines
  • Business Brands
  • Hotel Industry
  • Multinational Companies
  • Management Consultants
  • Business centers
  • Call Centers

For more information, please contact us.