Duration: Regular 2 Months / Fast 1 Month
Road Map to Success | Aptitude, Knowledge & Skills
Eligibility: Matric
Course Content
- The Customer Service Philosophy
- Internal & External Customer Concepts
- The Right Attitude
- Courtesy: The Key to Customer service
- Meeting & Exceeding Customers
- Top Expectations of Customers
- Formula for Success
- Communicating with Customers
- Complaint Management
- Handling Difficult Customers & Complains
- Turning Complaints into Opportunities
- Tips to Retain Customer
- Building Customer Loyalty
- Developing Action Plan
- Customer Relation Techniques
Job Opportunities
- Airlines
- Business Brands
- Hotel Industry
- Multinational Companies
- Management Consultants
- Business centers
- Call Centers
For more information, please contact us.